CaliGold Health respects the information shared with us and take the security of this data very seriously. Please review our Privacy Notice below to understand how we use the data entrusted with us.
CaliGold Health respect the privacy of visitors to our website and are committed to protecting of your personal information.
Cookies & Privacy Notice – Customers
CaliGold Health are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.
We have published this notice to help you understand:
How and why CaliGold Health collect information from you?
Who we share your information with, why and on what basis?
What your rights are
If we make changes to this notice, we will notify you by updating it on our website. CaliGold Health will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means CaliGold Health determines the purposes and way in which any personal data are, or will be, processed.
Should you need to contact us please write to:
Data protection Officer
CaliGold Health
Kemp House
158 City Road
London
EC1V 2NX
support@caligold.co.uk
This privacy notice was last updated on 26th July 2020.
What information we collect from you when you register and why?
When you buy goods from us, you are entering into a contract with us. We offer you the option of setting up and account or purchasing as a Guest User so we can fulfil your order we ask you to provide some personal information such as;
Personal Data including:
Full Name, Address, Email
We offer you the option of leaving a contact number but this is not mandatory
Consent to receiving marketing information via email If you create an account this contains the information you inputted, alongside a record of the orders you have placed.
If you order as a guest, you do not have an account, though we will hold information pertaining to your order for as long as is required to ensure we can assist on any issues relating to your order.
If you order as a guest and already have an account with us, we assign you with the same customer number linked to your account when the details you enter match your existing account. This is to ensure we are able to fulfil your order to the best of our ability.
Usage Data:
In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. For further information on our use of cookies and tracking please see our Cookie Notice.
Retention of Data
CaliGold Health will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
CaliGold Health will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
CaliGold Health will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
How do we use your information?
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
Contract – your personal information is processed in order to fulfil a contractual arrangement e.g., in order to send you your catalogue.
Consent – where you agree to us using your information in this way e.g. for storing
your payment card details. Legitimate Interests – this means the interests of CaliGold Health in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g., to transfer your data to certain Third
Party’s such as delivery partners. Legal Obligation – where there is statutory or other legal requirement to share the information e.g., when we have to share your information
for law enforcement purposes. Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.
What we use your personal information for:
CaliGold Health uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
As an additional safety concern, please be assured that once a transaction is complete, your credit card details will not be stored on our database along with your other personal details.
Your Rights
CaliGold Health aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data, we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
To access and receive a copy of the Personal Data we hold about you
To rectify any Personal Data held about you that is inaccurate
To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to CaliGold Health. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we will ask you to verify your identity before responding to such requests.
Who we share your information with and why?
CaliGold Health works with a number of trusted suppliers, agencies and businesses in order to provide you the high-quality goods and services you expect from us such as delivery companies, and market research companies amongst others. Some examples of the categories of third parties with whom we share your data are:
Supplier Partners
CaliGold Health works with a number of trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf.
Delivery Partners
In order for you to receive your goods, CaliGold Health works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.
IT Companies
CaliGold Health works with businesses who support our website and other business systems.
Marketing Companies
We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.
Payment Processing
CaliGold Health works with trusted third party payment processing providers in order to securely take and manage payments.
How long we keep your information?
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:
The law requires us to hold your personal information for a longer period, or delete it sooner;
You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
In limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
Keeping in touch with you.
We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.
If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer at the address provided above, emailing support@caligold.co.uk or the unsubscribe link within the email.
You may continue to receive mailings for a short period while your request is dealt with.
Cookie Notice.
This notice is designed to help you understand what cookies are, how CaliGold Health uses them and the choices you have in regards to their use.
By continuing to use www.caligoldhealth.co.uk the “Site”, you are agreeing to our use of cookies in the manner described in this notice.
What are cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.
The cookies we use fall into four broad types:
Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.
Analytical/Performance Cookies
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.
Functionality Cookies
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet, but do help us to serve you with advertising that is more relevant to you.
Targeted Marketing Cookies
We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you.
What do we use Cookies for?
They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
To personalise and improve your customer experience. To allow you to securely sign in to your CaliGold Health account, so that you can use your features such as order information
To recognise the device that you are using. To store the content of your online shopping
bag whilst you browse the site and to complete an order. To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. CaliGold Health uses this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of
the service we provide. To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed
For re-marketing purposes to determine relevant related products to show you when you’re browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
We also offer you the facility to share your experience on our Site through social media sites such as Facebook and Twitter. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.
Cookies are an essential part of how our Site works, as they remember certain information about a visitor. CaliGold Health uses First Party cookies (these are placed there and used solely by CaliGold Health) and Third-Party cookies (these are placed there by third parties we work with).
Are cookies safe?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised.
Can I turn off cookies?
Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects of the Site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.
To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.
For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.
Details of our Third-Party Cookies.
CaliGold Health allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site.
For details of the Third-Party cookies, we use please see the table below. CaliGold Health is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.
The following Cookies are all potentially used for Analytical and Targeting purposes.
- Google Tag Manager
- Google Analytics
- Bing Ads
- Double Click
- Facebook Connect
- Facebook Custom Audienece
- Redeye
- Menton me
- VWO
Opting Out
Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser.
Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings